Passenger Complaint: Oceania Cruises Consumer Review June 11, 2018 – “Like many people in our age group, my BF and I have always wanted to go to Cuba. After some research, we determined that the best way would be on a cruise. I have cruised many times on smaller, luxury cruise ships but my BF had not cruised. He was opposed to cruising but I convinced him it would be fabulous and that the pay off would be to visit Cuba, an adult life goal. I was so excited when he agreed because I was very hopeful that a great experience on a ship would open up many more cruise opportunities for us. Unfortunately, the opposite happened. First, the good. The common areas were very nice. The staff, for the most part, were cordial. Some of the food was good. The bed was very comfortable. Our cabin staff was great. The entertainment was good, not exceptional but good. The not so good. The pool was in dire need of repairs, tiles were coming off everywhere.
We had a veranda room, which is one with a balcony. The room was claustrophobic at best but the bathroom was unacceptable, actually horrible. It was made of plastic and so small that one person could barely get in there, much less two. There was only a shower, not a tub. The shower had a dirty shower curtain, not a door, with cheap shower hooks. We finally ended up getting dressed separately and would meet somewhere on the ship as you couldn’t open the bathroom door if one of you was at the closet (got banged a few times so that was that). The carpet needed cleaning, there were no wine glasses and not enough hangers. We were able to get them by calling however, they should’ve been in the room.
The food was probably one of the biggest shocks. Cruise ships are known for their unending great food available 24 hours a day. Not the case here. Room service was limited to set hours, which were also very limited. Breakfast options were the main dining room, up until 10 am and a buffet until 10:30 am. We tried the main dining room three mornings, once was good, next time horrible, third time couldn’t get waited on and there were maybe 5 tables of people, so we left. We never had good food at the buffet. The exception was the fresh fruit which was good and the coffee was good and had espresso and other gourmet options, thanks God for that. The rest was awful. The food in the main dining room, where we ended up having most dinners, was good, sometimes. But it was inconsistent and never up to the level it should’ve been.
I could say more but hopefully you get the idea. But a word of caution, if you need internet service, be VERY CAREFUL. I thought I was just checking out their internet and costs, etc., but after looking at the costs, I decided not to use it. However, somehow I must’ve signed up, not sure how. I found that out because during the trip we got an interim bill, I guess to remind you of what you’re spending, kind of a buzz kill, but in any event I had about $125+- internet charges!
I knew this was a mistake so I visited the internet center manager. He curtly told me I HAD signed up and had promptly stayed online for about 45 minutes, I was in shock. My BF said I had probably signed up by mistake and had left it ‘open’ and gone to take a shower. Turns out if you didn’t sign off, again not sure how I even signed on, it clocks chargeable time. He was the rudest staff person I have ever met on a ship and refused, almost gleefully, to do anything about the charges. That alone would keep me off another cruise with them as on their ships, the customer is not always right.”
Oceania Cruises Response: None