Passenger Complaint: Oceania Cruises Consumer Review June 10, 2018 – “I returned 19 days ago from my third Oceania cruise. The first two lived up to the hype. But after the third cruise I will never travel with Oceania again. It was a 16 Panama Canal cruise from Miami to San Francisco with only 7 port stops along the way. Enroute to Cartagena, Colombia the captain announced that there was a problem with one of the engines and, although we would still be traveling to Cartagena, the passengers were not allowed to disembark. So we just floated around in the waters of the coast of Colombia. After the Panama Canal transit we were to finally disembark in Nicaragua. Captain announces that for our safety we won’t be disembarking.
Seven port stops in 16 days and they blew off 2 of them. We arrived an hour late for a short stop in Cabo San Lucas, making matters worse. But wait! We were scheduled to arrive in San Francisco at 8:00a. The day before disembarkation the captain announces we are going to be 2 1/2 hours late to San Fran due to weather. Those of us who booked our own air were scrambling to rearrange flights (with no phone connection). Three hours later the captain announces that our route to San Fran has changed and we won’t arrive until after 3p! We were among the first passengers to disembark around 4:30p. They offered us free drinks for 2 hours to compensate for this fiasco. I overheard their onboard booking agent Susan saying, “Oh, they’re all drinking now so they’ll be happy.”
I don’t know what REALLY happened on this cruise, but I suspect that there were engine problems the entire cruise which caused the cancellation of 2 of the 7 ports, and caused our arrival to be pushed back twice. Because my city of Portland, Oregon is not considered a gateway city in Oceania’s included airfare, it costs much less for me to book my own air. So these capricious changes cost us dearly in change fees and cancelled tickets with the airlines. And we think Oceania wasn’t honest with us regarding the delays during the entire cruise. The ship is beautiful, the crew is outstanding, the food is over-rated. But there is something rotten at the top. Cruising can be great. Go with a company who cares. Don’t go with Oceania.”
Oceania Cruises Response: None