Passenger Complaint: Celebrity Cruises Consumer Review July 27, 2017 – “I cruised on Celebrity from 5/14-5/21. On 5/16 I had developed symptoms of congestive heart failure and renal failure. On 5/17 the nurse called my room and asked my symptoms and after I stated them they asked if I had an history of heart disease. I said “no” as I am 37 and never had. Their response, without even examining or testing me, was to elevate my legs and feet. They didn’t even care to send me to the hospital while at port. Upon returning home I saw a cardiologist. The diagnosis was severe bilateral edema. Because no one examined me during the cruise I have no idea if I was experiencing CHF or Pulmonary edema. The cruise line asked for my medical reports and documents from my Dr. I sent the report and letter from my Dr and the cruise line then admitted that it was caused by their water (which I had been stating from the very start!).
They offered me a 25% refund, which is an insult to my injury and their neglect to care for it. I spent my trip in what I call “PTSD mode”, because I have PTSD, and was so very worried about my health and heart. My shoes didn’t fit at all to even eat dinner in a restaurant or dinning room. I was so scared, and I had no help or concern, from anyone! I spent the majority of time in my stateroom. Thank God my heart is fine(!), but consuming coffee and other beverages on a vacation that I saved up for and paid for, only to have it cause harm, the need for tests and Dr’s appts, stress, and the cruise line basically saying I am crazy until my Dr sent them the letter (where they finally admitted what I knew after doing research, that it was from the water) is not anything that should happen to anyone. Why don’t they warn people about the water? They said it “happens all the time”.
If this happens all the time to relatively healthy people, and they only offer a 25% refund, why isn’t anyone doing anything about it!?! What about those with heart problems, kidney problems, babies, diabetes? This is unjust! Someone needs to fight these people and get justice. They are knowingly and willfully putting the health and lives of their guests in danger. I read about it in forums, why isn’t anyone doing anything about something that is so prevalent?”
Celebrity Cruises response: None