Passenger Complaint: AMAwaterways Consumer Review December 17, 2016 – “I booked a cruise with AMAwaterways – first mistake – through their designated travel agent Avoya Travel – second mistake. I paid $800 deposit. Six months later I was asked to pay the balance. Avoya Travel asked if they could use my credit card. My wife was in hospital and I delayed answering until we discovered what was wrong and when I got the diagnosis and we couldn’t travel.
I told Avoya Travel and asked them not to charge my credit card. Avoya Travel still charged my credit card account without my permission!!! When I phoned up I discovered the agent was on holidays and I couldn’t speak to her. Through major detective work I managed to reach and talk to her and she told me it would be dealt with. It was not and still has not been to this day, six months later.
I asked my credit card company to dispute the amount paid and they are in the process of doing that now but the company is fighting this all the way. Be aware that I cannot get through to anybody in the company and the travel agent isn’t responding. This is incredibly frustrating. Be very very careful when using this company, they do not allow direct access on complaints. This is no way to gain customers. I would like to talk to somebody in the company about this but I cannot.”
AMAwaterways Response: None