Passenger Complaint: Disney Cruise Line Passenger Review June 10, 2018 – “We took a cruise 3/25- 3/29/18 on the Disney Wonder. It was my partner’s end of life cruise, her parents were there, her brother and nieces and nephews as well. We purchased a photo package and took lots of photos. When we were at the photo center on the ship – we got help from them identifying our photos and putting them in order for the USB. We left the ship not concerned about what was on the photo USB because our primary goal was to care for our loved one. She passed away 5/5/18 and when we started putting our pictures in order for the memorial – we realized that many of our photos were missing from the cruise. We emailed and called the photo department and asked them to please help us locate our missing photos, we were told because we were asking for the photos 6 weeks after the cruise date – we might be able to get the photos.
If we hadn’t been told on the cruise that the photos would be on the USB, I would have completely understood this. When we explained this to the department, they located 1 photo. I then called and begged them to help us find some of the photos (2 full weeks after we started the process) and they found 6 more photos and to be clear we took over 300 photos, so the fact that so many were missing and unretrievable is WRONG in my book and I find it absurd they could find some but not all the photos we took. I am incredibly disappointed in the photo department and Disney overall. We will not ever be recommending a Disney cruise to anyone. They really let me down.”