Royal Caribbean Cruise Lines BBB Review June 8, 2018

Royal Caribbean Cruise Lines BBB Review June 8, 2018
Royal Caribbean Cruise Lines BBB Review June 8, 2018

Passenger Complaint: Royal Caribbean Cruise Lines BBB Review June 8, 2018 – “FALSE ADVERTISING! We received an email stating “buy one get one 50% off, Beverage Package.” We called to have our price adjusted since we purchased the package at $413/pp a few days prior. We were advised the price would be $388/pp, this is NOT buy one get one 50% off. The rep stated the price is actually 25% off each. Ok, but $413 versus $388 is $25 off, not 25% off. After a convoluted dialogue, WITH THE SUPERVISOR, she stated $388/pp is 25% off the onboard prices, but could not tell me the actual price that was being deducted from. This makes no sense and is completely fraudulent. Very disappointing as our first time cruising.:

Royal Caribbean Cruise Lines Response: “Our web pricing for beverage packages are already available at a discounted rate, if purchased prior to cruising. The Buy One Get One 50% Off promotion applies to the full fare (onboard price), not the already discounted rate. Therefore, the pricing that we offered, as described above, is accurate.”