Avalon Waterways Passenger Review June 3, 2018

Avalon Waterways Passenger Review June 3, 2018
Avalon Waterways Passenger Review June 3, 2018

Passenger Complaint: Avalon Waterways Passenger Review June 3, 2018 – “This review only relates to the booking process in the UK and not the actual cruise! Why is it that Avalon UK customers appear to be the poor relations compared to other parts of the world. We have booked our second river cruise with you in 2 years and feel we have been poorly treated. Our friends in New Zealand and Australia were able to be book their optional excursions online weeks ago, we couldn’t despite the option being available via our portal. We had a long winded process of booking our optional excursions via your head office since you couldn’t fix the problem preventing us booking online! Our friends in Australia received their travel documents a couple of weeks ago, which included their tickets, a booklet about all their excursions, luggage tags and a nice wallet in in which to keep everything. What about us here in the UK, well we received 3 A4 printed sheets! Somehow we feel short changed. We contacted your office to see why and were told that you went paperless last year and others around the world would be doing the same – well we received A4 printed sheets two years ago too, well before you went paperless! Australia and New Zealand are still receiving the document pack described above and did do 2 years ago. Why can’t you treat ALL your customer around the world in the same way and to the same standard? Since we received our A4 print outs we have logged on to our account, but this shows none of the optional excursions that we have booked and paid for via your head office! Hope this is all sorted out by the time we board the ship at the end of June and that you have notified them about our excursions!”

Avalon Waterways Response: None