Passenger Complaint: Grand Celebration Cruises Consumer Review May 30, 2018 – “I originally was called “out of the blue” in April 2017 and sold a cruise for two in the amount of $396 to the Bahamas and some time there along with Ft Lauderdale and Orlando. I was then called “out of the blue” by Grand Celebration Cruises and sold an “all inclusive” add-on to my original cruise package. This second call and subsequent sale was done on or about July 24,2017 and my debit card was charged immediately in the amount of $396.
In February 2018, I called to discuss the procedures and timing for me actually booking my cruise and request the previously promised 3 year extension and was told Grand Celebration Cruises should not have sold me the add on “all inclusive” package and they needed to refund my account in the full amount of $396 and that they also could not extend my time period for using the cruise and that no one ever would have promised that to me. I followed up on a few more occasions regarding the mysterious $396 that never was received into my account as a refund. I have been told each time the refund was submitted on Feb 1st, 2018. I then have been told they switched merchant accounts and everything on the old account is frozen, hence why I and many others (about 30 was what I was just told by ********* are not receiving their refunds.
As of today, May 30,2018 I still have not received this refund. I am told nothing can be done and to keep waiting that some day it will be released and paid to me. I’m sorry, but that is unacceptable. If you have about 30 of these situations at $396… that is a total of approximately $12,000. So you are telling these 30 people the cruise industry, and specifically Grand Celebration Cruises, is not willing to spend $12,000 out of a different account to do what is right? The old merchant account submission can be canceled and a check can be sent out to these people. Grand Celebration Cruises cold-called ME to sell me this cruise package and again cold-called me to sell me this magic upgrade all inclusive deal that seems to be a scam. I have never been on a cruise and thought this was a great first cruise opportunity. I guess this falls into the category of “If it sounds too good to be true, it probably is”. I now have a sour taste in my mouth regarding the cruise industry as a whole and specifically Grand Celebration Cruises.
My cruise timeline to book the cruise ends in October 2018 and I have been trying to figure out how I can actually book the cruise due to an elderly sick mother (Kidney cancer and on dialysis now) and having to find a way to have a few under 14 year old kids taken care of in our absence. Now with all this scam add on package thing I am not sure what other surprises await me if I actually am able use the cruise. Oh, one more thing. I went back on my phone today and when the Grand Celebration Cruises “Travel Specialist” called me in April 2017 to sell me the cruise package, I did have it completely recorded from my cell phone and I have listened to it again today. It is clear and easy to understand the conversation. ********* ****** made many promises and upgrades for my package including the ability to add an additional 3 year extension in addition to the original 18 months to be able to use the cruise. When I called back in February 2018 to utilize this offer, I was told that was not an option (but had forgotten I record every phone conversation). I called this morning and spoke to ***** about this topic and he said he couldn’t do anything. I asked to speak to a manager. He said *********** will call me back within 10 minutes. It has now been over 2 hours and no call back. I request a full refund of everything I’ve purchases due to a flagrant falsification on the part of Grand Celebration Cruises for this sale. That would be a refund for the $396 all inclusive deal and the original $996 spent for the actual cruise for a total of $1,392. Again, I do have a copy of the voice recording should BBB like me to send it to them that proves everything I have stated.”