Passenger Complaint: Viking River Cruises Customer Review May 26, 2018 – “We booked Waterways of the Czars via phone after receiving brochure in mail. Agent took our deposit by asking for credit card. No mention of discount if we did e-check. We left on another cruise and arrived home with e mails that payment was due but had not had time to open them before receiving a phone call early morning after our return from Viking wanted credit card number, different or same. I told them to use same. Then, I opened over a dozen emails that accumulated during trip with note we could echeck this $9000 balance and receive 3% discount. My fault I had time to open emails but agent did not mention opportunity to e-check just wanted credit card. I called and was told credit charge could be reversed, $15 per person charge and gave bank information for e-check.
Another email said it didn’t go through so I called again. Was RUDELY told I couldn’t change and avail of the 3% and to leave the charge on credit card at full price. I repeated the conversation that I had been told it would be done and was told “We are all human, we make mistakes” and “You should have e-checked from the beginning.” Don’t make excuses or reprimand me. I am the customer. I told Viking I will take their miserable trip but to remove me from all email and snail mail solicitation. They print the 3% offer in small print at bottom of invoice. Agents do not offer it at purchase. We took Grand European with them in 2015 and I was bored but my husband liked it. NO MORE VIKING. THEIR PERSONNEL MISREPRESENT WHAT THEY WILL DO. OTHERS TALK DOWN TO YOU.”
Viking River Cruises Response: