Passenger Complaint: Viking River Cruises Customer Review May 26, 2018 – “We booked Waterways of the Czars via phone after receiving brochure in mail. Agent took our deposit by asking for credit card. No mention of discount if we did e-check. We left on another cruise and arrived home with e mails that payment was due but had not had time to open them before receiving a phone call early morning after our return from Viking wanted credit card number, different or same. I told them to use same. Then, I opened over a dozen emails that accumulated during trip with note we could echeck this $9000 balance and receive 3% discount. My fault I had time to open emails but agent did not mention opportunity to e-check just wanted credit card. I called and was told credit charge could be reversed, $15 per person charge and gave bank information for e-check.
Another email said it didn’t go through so I called again. Was RUDELY told I couldn’t change and avail of the 3% and to leave the charge on credit card at full price. I repeated the conversation that I had been told it would be done and was told “We are all human, we make mistakes” and “You should have e-checked from the beginning.” Don’t make excuses or reprimand me. I am the customer. I told Viking I will take their miserable trip but to remove me from all email and snail mail solicitation. They print the 3% offer in small print at bottom of invoice. Agents do not offer it at purchase. We took Grand European with them in 2015 and I was bored but my husband liked it. NO MORE VIKING. THEIR PERSONNEL MISREPRESENT WHAT THEY WILL DO. OTHERS TALK DOWN TO YOU.”
Viking River Cruises Response:
Thank you for taking the time to reach out, Jean. We’re sorry to hear that your booking process experience has been anything less than pleasant. To look into your case in more detail, please email us at TellUs@VikingCruises.com with your booking information. We look forward to hearing from you, and wish you a lovely day.”
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