Royal Caribbean Cruise Lines BBB Review May 25, 2018

Royal Caribbean Cruise Lines BBB Review May 25, 2018
Royal Caribbean Cruise Lines BBB Review May 25, 2018

Passenger Complaint: Royal Caribbean Cruise Lines BBB Review May 25, 2018 – “DO NOT WASTE YOUR MONEY. Royal Caribbean will SCAM you, incorrectly order your cruises, and jack their prices up all while saying “there is nothing we can do”. I’ve spend over SEVEN HOURS on the phone, specifically with “Supervisor Julianne” trying to rectify a reservation THEIR TEAM INCORRECTLY PLACED and not one solution was offered. I will NEVER sail with Royal Caribbean again. They are THIEVES who could care less about the people spending their hard earned money for family vacations. They should be ashamed of themselves.”

Royal Caribbean Cruise Lines Response:

“Our records indicate that Ms. *** had purchased a cruise while on a cruise. She opted to have the Onboard Credit of $300 applied to her current charges on that ship. In turn, she paid $300 in deposits on her cruise reservation. Since it’s creation, there have been multiple attempts to move the funds, or refund the deposit. The deposit is non-refundable, and thus no refunds can be processed. We have allowed the deposit to be moved to a new ship and sailing date, as a one-time exception. The pricing for her new reservation is different as the itinerary, date of travel, ship, and room are not the same as before. All of these factors impact overall price. We do care about our guests, and their family vacations. We do not provide price protection when the ship and sail date is changed. We feel our handling of the concern has been fair and generous. No further consideration can be given regarding this matter.”