Passenger Complaint: Viking River Cruises Customer Review May 9, 2018 – “Wish I could give negative stars because 1 star is VERY generous! Viking Cruises is a sad excuse of a company & are complete scams. Seeing all of these reviews makes me so sick to my stomach that I didn’t research before booking a cruise with these folks. We were excited to book due to the fact that they had a 2 for 1 special for a Limited Time Offer. Get this – every single brochure they send HAS THE SAME OFFER! Scam artist trick number 1. We booked our trip and our travel agent (I will not include his name here but that can easily be provided), told us if we were in need of canceling our trip we would only be charged $100 per person. Come to find out this was ALSO a lie.
We needed to cancel our trip due to a death in the family and were shocked to find out they charged us $898.00 to cancel about 20 days after booking. We thought maybe we missed something in the paperwork or our travel agent was a rookie – but NOPE! In the terms & conditions of cancellations it lays out the cancellation date schedule and the charges that would apply. If it is 121 days or less each passenger would be charged $100.00. We reached out to Viking multiple times to no response, not surprised. They are eager to sell but when it comes time to taking care of their customers that could potentially book again, they disappear. I’m not sure if Viking Cruises is confused, needs a new team to rewrite their contract, or that they truly are thieves, but this is NO WAY to treat your customers.
We have filed a dispute and have all documents again pointing to the fact that we canceled less than 121 days and that we would only be charged $100 dollars per person. I am not going down without a fight because I know my rights as a consumer. This is despicable, wrong, and a very crooked way to run this so called luxury business. I just want to make anyone and everyone aware that are considering booking with Viking that there are far better and more customer service friendly cruises out there. Do your research so you don’t have to deal with these frustrations. Please note – this has been dragged out since January 29th and it is now almost mid May. What a joke.”
Viking River Cruises Response: “Ms. Tourkman, we are sorry to hear that you won’t be joining us aboard this autumn, and extend our condolences for your loss. The travel protection you purchased is, like most insurance premiums, non-refundable. However, it looks like you have been in contact with a Customer Relations Agent and that a resolution has been reached. Nevertheless, should you wish to resume this conversation, we welcome you to email us at TellUs@vrc.com. We appreciate your understanding and wish you a lovely day.”