Royal Caribbean Cruise Lines BBB Review April 20, 2018

Royal Caribbean Cruise Lines BBB Review Bed Bugs April 20, 2018
Royal Caribbean Cruise Lines BBB Review Bed Bugs April 20, 2018

Passenger Complaint: Royal Caribbean Cruise Lines BBB Review April 20, 2018 – “Three days from returning from my cruise in March I woke up to discover beg bugs and bites all over my body. I had to call an exterminator to exterminate my entire condo. I asked my exterminator to determine where they came from to which he said AND documented from my suitcase, the same suitcase I had with me on the cruise ship. After the cruise I had spent one night at my sister’s house who lived in the port city before departing on a plane back to Chicago. My sister had her house checked for bed bugs after I found them; she did not have them. I called Royal Caribbean to 1. Inform them that there were bed bugs on their ship and 2. to request that they reimburse me for the $550 that I had to spend in order to vaccinate my condo. I even sent them the report from my exterminator citing that they came from my suitcase. Royal Caribbean took NO accountability at all for their actions and refused to reimburse me claiming that the bed bugs could have come from the airport even though there was not enough time for them to spread at the rate in which they did since I had returned from my plain and my suitcase had been zipped the entire time in the airport and bed bugs were found inside the suitcase. Apparently, because there was a 1% chance that they could have came from somewhere, even though it defies all logic and reason, Royal Caribbean refused point blank to take accountability. I was absolutely appalled by the lack of concerns and responsibility of Royal Caribbean. Do not sail there unless you would like to receive an array of unwelcome critters when you return and have to deal with the horrible customer service I encountered at Royal Caribbean!!!!!”

Royal Caribbean Cruise Lines Response:

“We are sorry to hear that you had that experience after you cruise vacation. We have checked the stateroom and there isn’t any evidence of bed bugs. We find no reports on your sailing, and the surrounding dates. We are unable to conclude that the bed bugs were present onboard our ship. As such, we are unable to honor your request for compensation.”