Passenger Complaint 04/11/18 – Carnival Cruise Line BBB Review April 11, 2018: Went on Carnival Glory for honeymoon and everything was fantastic; had the time of our lives until we got home. We noticed what looked like mosquito bites on the cruise but when we got home realized that our luggage had bedbugs in it. We didn’t have bedbugs in our house, but now we do and will probably have to buy a new mattress after this cruise. I’m at such a loss because the ship seemed so clean and nice.
Good morning: Thank you for sharing Mr. *** thoughts with us, concerning his honeymoon cruise aboard the beautiful Carnival Glory. We genuinely regret learning of the situation he experienced after he’d returned home. In our review of his situation, we see that he has recently been in contact with ***, in our Guest Care Department, and she has documented everything in detail. A request has already been sent to the ship so that an inspection of his cabin can be performed. Our shore side team is currently awaiting the results. Once received, we will reach out to Mr. Futch directly. Should he need to speak with someone in the meantime, the Guest Care Department can be reached by dialing toll-free: X-XXX-XXX-XXXX; and the hours of operation are Monday through Friday from 8:30 AM to 6:30 PM and Saturday from 9:00 AM to 5:00 PM EST. We appreciate his patience.