Passenger Complaint: Viking River Cruises Customer Review March 26, 2018 – “This has been a very unpleasant experience, from trying to decipher what exactly the agent was telling me about upgrading my tickets, to when and what I had to do to make that happen. After waiting for an answer for a week, I went directly to the airline site to learn I was not booked in premier economy and did not have the seats I had requested (as in one of us was in a middle). I have been trying to straighten this out for about two weeks. I am promised someone will review, but instead after a few days of waiting I get another form email telling me to book the tickets (through Viking) and then the upgrade through United.
Now the tickets they are offering me will cost over $700 more than if I booked myself. I just want to be released from their $300 penalty and the booking and make my own flight arrangements. Since I didn’t make the mistakes (and there were several others throughout the booking) I think this is a fair response. But try finding someone at Viking to address this. Booking number is Booking #**. I have already forwarded this information to the Viking address listed in the other responses…”
Viking River Cruises Response: “Thank you for the opportunity to address your concerns directly, Ann. We are sorry to hear that your preparations are being deterred by an unpleasant experience with your flight arrangements. For your security, the website censors any personal information shared on this platform. To properly assist you, please contact us at TellUs@vikingcruises.com with your booking number so we can connect you to an Air Service Specialist. We hope to hear from you via email, and wish you a lovely day.”