Royal Caribbean Cruise Lines BBB Review March 26 , 2018

Royal Caribbean Cruise Lines BBB Review March 26 , 2018
Royal Caribbean Cruise Lines BBB Review March 26 , 2018

Passenger Complaint: Royal Caribbean Cruise Lines BBB Review March 26 , 2018 – “I took a friend on the February 25th sailing of The Liberty of the Sea. Worst experience ever. My friend yelled at the staff during the mandatory safety meeting before we left, he had security called on him at a kareoke event because he threatened a 14 year old. I tried to calm him down, but honestly I was happier when he was out drinking, because he wasn’t screaming at me. Finally, when he was stopping people in the stairwell on Friday, screaming at them and calling me names I started to yell back and screamed at him to shut up. I took a video of him screaming and stopping people. Two men offered to take me to security because they where afraid of what he was going to do to me. I put my phone in the room and went to smoke. I was afraid to go back to my room, so a guy named ******* walked with me. Sure enough, the friend jumped up and ran over screaming in my face the second I opened the door. I grabbed my phone, and took what was left of the cheap champagne I was gifted, poured what was left in two cups for Charlie and I and walked out. I cried to ******* about all the abuse I suffered on the trip, the names, the fights he would pick and I would walk away from, and how every time my friend was alone with me he would threaten me. ******* and a guy named **** both told me to go to security and offered to go with me. I declined. I shouldn’t have. Your security treated me like a felon. The did not go to the room to verify my story of my friend writing me a note. They did not check with any of the people who witnessed the stairs, or any of the other incidents. I have a medical condition. ****** *****. It’s rare, and I’m one of few survivors, but I have side effects. 99% of the time I look normal, but when I’m scared, I shake, almost violently, and do not have a sense of smell. Because I was scared, I was shaking in the security office. I was not taken seriously. The also never asked for my video, which when I tried turn on my phone, didn’t work,(I found out after returning and having my phone sent away, it had been submerged in beer, which I didn’t drink, but my friend had). I told security the my friend had been calling me names for days and that I had had enough and yelled back and he cornered me and threatened me. I refused to go into details about the threats, but the truth is, for days he had been threatening to throw me overboard. I was now to the point I thought he was really going to do it, and I was terrified. I was afraid to go to room, because I knew he would scream at me or possibly get violent. I asked the friend be moved since this was my cruise and he didn’t pay for it, instead they made me move rooms, to the basement, we’re all you hear is the engines. Because of my disorder I didn’t know my phone and shorts pocket reeked of booze, I was shaking, crying, and forced to be humiliated doing the walk of shame, all because I wanted one night without threats of violence. Not one staff member checked on me and my new steward seemed irritated by my presence. Two men who witnessed me being attacked on the stairs found me on the smoking deck later. They watched over me like a hawk. They were so afraid for me, they switched their flights, actually got in a taxi with me and rode to my airport to make sure I got inside safely and checked in with security, and then rented a car to drive in a opposite direction to their airport. There names are Randy and Jamie, and they were my guardian angels. I have everyone who witnessed this, their first and last names and contact information, as well as my doctors information if you would like to verify any of this. Also, since I didn’t have a phone for the last days of the cruise, the friend cancelled my airfare and sent my parents a message stating I wasn’t coming home from the cruise, which lead to authorities back home being called, you are welcome to that documention as well. According to police, this friend has attempted to have multiple previous charges dropped, stalking, sexual assault, violation of privacy, assault, etc. We can provide you with copies of those as well. (I did not know about this until after this trip). Security on the ship is a joke and discriminated against me due to my disorder.”

Royal Caribbean Cruise Lines Response:

“We were made aware of a verbal altercation between the two travelling companions. We took both statements and conducted a meeting with both parties regarding their conduct onboard ship. We explained that all guests must adhere to our Guest Conduct Policy, and the consequences for violating this policy. Ms. *** requested to be moved, and this was done. This is our normal process for handling guest disputes. Royal Caribbean does not discriminate against guests for medical issues. We take all matters relating to guest safety very seriously.”