Viking River Cruises Customer Review March 25, 2018

Viking River Cruises Customer Review March 25, 2018
Viking River Cruises Customer Review March 25, 2018

Passenger Complaint: Viking River Cruises Customer Review March 25, 2018 – “In September 2017, my husband and I enthusiastically booked our second Viking River Cruise for the end of June 2018. We are booked on a Romantic Danube Cruise. We have just received the air itinerary for the first leg of our flight from Philadelphia to Budapest. When we booked and paid for the cruise and airfare, we asked to have aisle seats in the same row. Yesterday we received via email our air itinerary with our seat numbers that show us seated on opposite sides of the plane five seats apart. I’ve called American Airlines, then Viking, and they BOTH say that it is the others issue. We can only sit together if we spend another $200 for the flight. Viking, we booked this vacation to be together, after all, we’ve been married more than 40 years. It is your responsibility to seat us together.”

Viking River Cruises Response: “Thank you for reaching out, Anne. We’re sorry to hear that your air itinerary does not meet your expectations, and would appreciate the opportunity to discuss a resolution. Please contact us at TellUs@VikingCruises.com with your booking number and we will connect you with a seasoned agent to review your air itinerary in detail. We look forward to speaking with you and hope you have a lovely day.”