Royal Caribbean Cruise Lines BBB Review January 30, 2018

Royal Caribbean Cruise Lines BBB Review January 30, 2018
Royal Caribbean Cruise Lines BBB Review January 30, 2018

Passenger Complaint: Royal Caribbean Cruise Lines BBB Review January 30, 2018 – “I booked a 7 night Bahamas cruise on August 31 to September 7 ,I tried to make a payment on the 25th and couldn’t online so I called to make a payment thinking the web page down and when I got a email saying that I paid ,the bill told me that I’m going to Canada and new England now and not the Bahamas with out calling me and telling me that anything has changed And i called a total of 9 times to see what was going on they told me I didn’t book a Bahamas cruise and I printed it out when I paid for it and it says Bahamas i had plenty documentation that i had booked a trip to the Bahamas so they looked at it they said that this cruise and no longer available and that they have no answers yet to call back next week so i kept calling till i got answers it did not seem right so about the 8th time i called they changed my date from the 31st to the 17th and then down graded me from what i picked when i booked and took on on board money off of me so when i asked if they where going to do something for me to accommodate me for down grading they said that they cant do anything with out having me pay more money they would not fix the issue , so i asked for my money back and i’m still waiting on my money i would like to get it back soon so i can pay on my cruise i booked else where please help me this company is awful and does not care about the people booking through them , I’m very upset this was my husband’s and I first time.”

Royal Caribbean Cruise Lines Response: “Thank you for bringing this situation to our attention. We have discussed the refund on this booking with our guest directly today per our records. The system has set up the refund and this should be completed by the end of week. To assure our guest that this was being done we provided her with a letter confirming the refund amount. After additional review, the refund has disbursed from our offices today and should reflect on their account soon. Furthermore, we are sorry that they were not satisfied with the itinerary change. There was an itinerary change for this sail date and the sailing was closed for a short time with no updates until a final decision was made. When situations such as this arise, we must treat each guest equally and on this particular sailing no compensation was being provided. Therefore, we declined their request for an upgrade. We are truly sorry that we will not be able to welcome them onboard as anticipated.”