Royal Caribbean Cruise Lines BBB Review December 29, 2017

Royal Caribbean Cruise Lines BBB Review December 29, 2017
Royal Caribbean Cruise Lines BBB Review December 29, 2017

Passenger Complaint: Royal Caribbean Cruise Lines BBB Review December 29, 2017 – “I booked a cruise with Royal Caribbean via Expedia and unfortunately the cruise was charged to my credit card multiple times. I have spent several hours over several days in the last month with Royal Caribbean via intermediary Expedia to try to get my refund. They have provided refunds to my credit card in small increments and I have to chase them every week to push additional refunds through. They will not explain why I cannot receive the entire credit at once and just say “that’s how we process refunds”. They then claim they cannot control when my credit card accepts the credit refunded, putting the owness back to Chase. Both Expedia (chasing Royal Caribbean) and Chase (waiving monthly fees until this mess is resolved) have been extremely helpful in this matter, both offering to help as much as possible. Only Royal Caribbean has been completely uncaring and unhelpful. They not only don’t care about this situation (owing me in excess of $5000 and still waiting for $1650 a month later) but they don’t seem to be troubled or embarrassed that I need to chase them every week to “push through” another credit until its done. The only reason I am still going on the original cruise this week is that its not refundable and I am going with other parties (some which also got charged multiple times and had to fight to get a credit as well). This lack of customer service will ensure I never do business with RC again which is a shame because I had a lovely honeymoon on their cruise several years ago but dealing with this degree of disregard to customers is totally unacceptable.”

Royal Caribbean Cruise Lines Response: “We are sorry that you have experienced frustration with regard to your refunds. Our system shows that there were four duplicate reservations created on November 24, 2017. We are happy to return all funds from the duplicates that were cancelled, and our records show we have done so. If you still need further assistance please have your Travel Agent contact us again.”