Passenger complaint: Avalon Waterways Passenger Review November 8, 2017 – “The crew were very nice, the problem was the docking of the boat, always hooked up 1 foot next to another or sandwiched between two boats. We paid a lot of money to be on the top floor for a panorama view at night or morning. We only got to see a view of another room or almost nude people staring back at us. We opened our door at night for a breeze and received smoke blown in our faces from the other boat. The shoreline was empty but we had to hookup against another boat every night and day.”
Avalon Waterways Response: “Hi Zina – Thank you for your response. We certainly understand your frustration. Sometimes double-docking is part of the river cruise experience and is a result of factors outside of our control, including ship speeds dictated by water levels, lock schedules, and river traffic. While our Captains do their best to minimize these cases and the related inconvenience, they sometimes can occur more than once on a cruise.
We actually thought through these problems with our ship itinerary and design. Avalon’s extra space in the stateroom means that, even in these cases, our guests can benefit from that space vs. sacrificing the space with a little-used exterior balcony (which can never be used when double-docked). And our included shore excursions are hopefully encouraging guests to be out exploring the port during the majority of time when docked. The benefit of our “rooms with a view” is best experienced when cruising, as opposed to when docked, so we hope you were able to take advantage of that.
Thanks again for your feedback! Please feel free to contact us with any further questions or concerns.”