Holland America Line BBB Review October 11, 2017

Holland America Line BBB Review October 11, 2017
Holland America Line BBB Review October 11, 2017

Passenger Complaint: Holland America Line BBB Review October 11, 2017 –  “While we were on the Holland America land and sea last month (September 2017) several things happened that I would want to have been warned of before I took the trip: 1. They tell you to book your next cruise while on the ship and you will get a FANTASTIC deal…this is not the case! The cruise my husband and I were interested in was the month long trip to the southern Caribbean and amazon. They sold it to us for over $13K…we found out when we got home that the trip is offered this year (and two days longer) for $8.7k!! When I called to get my “no hassle” refund, they told me I don’t get a refund, that my $600 deposit can only be used on a future trip. My husband and I were NEVER told this and we do not wish to EVER sail Holland America again!! 2. They ruined our luggage from the boat to Fairbanks. We filled out a claim form (in Fairbanks) and then we were told when we got home 2 weeks later that we had to take the luggage in to a luggage repair shop to get an estimate and then turn that in with the form. We were NEVER instructed of this while in Fairbanks. At this point we just totally feel like Holland America is trying to cheat us at every turn!! 3. My husband and I participated in a slot tournament on the boat that was advertised to pay $500 to the winner. Well, guess what? I won…however, I did not get $500, I received $340. This was totally false advertising and really just an out and out lie. 4. They nickel and dime you for everything (you even have to purchase a lanyard for your cruise card). They sell drink packages, but what they don’t readily tell you is that you have to pay for all 7 days you are on the cruise. This turns out to be roughly $70 what equates to 3 at sea days (that is pretty expensive pop! They still charge for Wifi also, which in this day and age should not happen. Sorry, my husband and I have traveled the world and this trip has just been burning under my skin! Don’t travel with Holland America. It is for old people that Holland America has learned they can take advantage of. The End!!”

Holland America LineResponse: None