Princess Cruises BBB Review June 20, 2017

Princess Cruises BBB Review Buchart Gardens Shore Excursion June 20, 2017
Princess Cruises BBB Review Buchart Gardens Shore Excursion June 20, 2017

Passenger Complaint: Princess Cruises BBB Review June 20, 2017 – “Princess Cruises customer support is horrible! If you ever go on a princess cruise you better hope everything goes well. If anything goes wrong they will not stand behind it. They will continue to pass you to someone else trying to wear you out and if you still hang on they will just tell you it is your issue and there is no one else you can talk to about it.”

Princess Cruise Response:

“We are sorry to see that Mr. *** continues to be disappointed with his Buchart Gardens shore excursion. A representative from our Customer Relations team has been in contact with Mr. *** directly in an effort to respond to his concerns. In an attempt to resolve the situation, Princess Cruises has offered a sincere goodwill gesture. As such, we are genuinely sorry he remains dissatisfied. We appreciate the opportunity to comment on this matter.”