Passenger Complaint: Seabourn Cruises Customer Review June 15, 2017 – “We were very happy to book 5 cabins on this ship when we discovered it was designed to be accessible and had multiple levels of accessible cabins available. We booked the Penthouse Spa Suite for ourselves and 4 additional cabins for our children and their spouses. The ship is beautiful and well designed. There were some hiccups which I attributed to being a new ship still working out some kinks. Before booking the cruise we were assured that they had staff “specially trained” to assist with my husband’s embarkation/debarkation at ports. We are now informed that they have forbidden any staff from assisting. We are unable to leave the ship!!!
They cite liability issues. I could understand if there were rough seas or other exceptional circumstances but there are not. I asked if we could transfer from a lower deck. Again, no. There are no provisions whatsoever for any access to ports. None. So we are stuck on board. Please be aware that if you choose to take this ship and are wheelchair bound there is no way to enjoy any excursions whatsoever despite having paid top dollar for private arrangements including accessible minibus for our family replete with ramp! If you are disabled, despite the lovely accessible cabins, avoid this ship unless you plan to stay on board for the entire voyage!!!”
Passenger Complaint: Grand Celebration Cruises Consumer Review June 12, 2017 – “The food was bland, the ice cream was watery, there was no hot chocolate anywhere on board. They tried to nickel and dime us for […]
Passenger Complaint: American Cruise Lines Consumer Review November 15, 2017 – “The rooms were dirty beyond belief. The rooms were supposed to be large, over 200 square feet and were barely 140 square feet. Filthy bathroom, […]
Passenger Complaint: Holland America Line BBB Review March 31, 2017 – “Horrible cruise line! I took a 2 week cruise with them and they cancelled 3 of the 7 ports of call, so we were stuck […]
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