Carnival Cruise Line BBB Review June 10, 2017

Carnival Cruise Line BBB Review June 10, 2017
Carnival Cruise Line BBB Review June 10, 2017

Passenger Complaint: Carnival Cruise Line BBB Review June 10, 2017 – “I arrived at the pier on 6/4 to board the Splendor but was turned away since I had forgotten my passport * Yes, that was my error The pier agent suggested that I could have the passport overnighted to me but realistically, since this was Sunday, that could NOT happen until business opened on Monday morning, and there would be a wait until Tuesday for delivery. This would also include 2 nights at a hotel with no luggage… My suitcases were already aboard the ship! I was told that I had the option to join the ship in Nassau, the next port, if I had my passport. I scheduled a flight home and while waiting to board, I explored the possibilities of another early flight to Nassau. Since I live near O’Hare airport in Chicago, of course I had options. I was able to book a flight out at 5:30AM to reach Nassau around 11:30AM. I then called your Customer Service line to get information about joining the ship but was told that the ENTIRE BOOKING had already been cancelled! This was about 2 hours after I was turned away at the pier! Boy did they work fast on that one! I boarded my flight to O’Hare and when I arrived home, I carefully read the Acknowledgement Letter & Denied Boarding Information Page that I received. It referenced a special “hotline number” to call and I had hopes that the phone agent I spoke with earlier had partial information or perhaps not the ability to make the necessary changes to my Booking. The letter clearly states “If you are able to resolve the reason for your denied boarding, we will be happy to assist you with your travel plans to meet the ship.” This is EXACTLY WHAT I TRIED TO DO!! I was told that since I arraigned the trip through Expedia, I had to have them call. I immediately did that. The agent for Expedia worked with me calling you customer service agent for at least a half hour, at 11:30 PM CST to no avail. I would not be allowed to board in Nassau. So now, I have put out $210.76 to fly home for my passport *** $345.60 for a flight to Nassau to join the ship which I couldn’t take, in addition to the original booking of $2217.25 for the cabin and original airfare of $1132.40 (which still has a return flight to ORD from FLL this coming Saturday when the ship returns to Port Everglades, which is also wasted). Also, there is a return transfer to the airport for that flight which is $16, not to mention the cost of the Cheers beverage program and a pack of energy drinks which cost an additional $363.74. And then there were port excursions which cost $135.97 and spa treatments which cost $305.10 and $179. In total, this fiasco has cost me $4905.82! ALL OF THIS IS WASTED SINCE I TRIED TO JOIN THE SHIP IN NASSAU BUT YOUR COMPANY CANCELLED THE BOOKING WITHIN 2 HOURS.”

Carnival Cruise Line Response: None