Cunard Line Customer Review May 18, 2017

Cunard Line Customer Review May 18, 2017
Cunard Line Customer Review May 18, 2017

Passenger Complaint: Cunard Line Customer Review May 18, 2017 – “Was transatlantic with Queen Mary 2 August 2016 and return september 2016. On the way from South Hampton to N.Y. people woke up in the middle of the night, because the ship was leaning to one side (about 15-30 degrees) for about 8 minutes. In the morning the captain told that a tough (surprising) wind has pushed the ship as a sail. We met many passengers that had been very worried in the middle of the night. Most of the crew were Fillippines.  On the way back (N.Y. to South Hampton) many people was rejected to board QM2 – because they had no Canadian visa. QM2 were just stopping in Canada for 4 hours. My friend had a Visa from Thailand – and we had been told that she was allowed to stay at the ship (transit) by the Canadian authority (also according to the published official rules). We arrived in the morning – and the crew told us that they would try to find solution. But late afternoon (we had waited for 7 hours without water or food) QM2 were leaving – the crew excused that they had forgotten us. My friend had to take the flight home. When we returned we filed a complaint. Amongst other things we also complained that we did not receive a kind of loyalty card (as they advertise everywhere) for future travels because we had done 2 Atlantic trips. We received an excuse – but no compensation of any kind. And since the did not answer about the loyalty card – we filed a new letter. They never answered.  We actually were thinking of travelling between US and EU every year with QM2 because I do not like to fly (and we were thinking of buying property in US). But I have never in my life experienced this unprofessional (lack of) service recovery anywhere. We wonder if Cunard Line care about the customers?”

Cunard Line Response: None