Carnival Cruise Line BBB Review January 30, 2017

Carnival Cruise Line BBB Review January 30, 2017
Carnival Cruise Line BBB Review January 30, 2017

Passenger Complaint: Carnival Cruise Line BBB Review January 30, 2017 – “I just returned from a cruise that left out of Mobile on 1-24-2017, my booking #was ******* First off I want to say that it started out mad because of the weather, but Carnival did a great job on keeping us informed and got us on as soon as possible. I know they cannot help mother nature. But what happened while on the ship has nothing to do with the weather. This was my husbands first cruise but I have been on others. I do not think I will ever get him back on another one. I had told him how good the food and service would be and how much he would enjoy it, I probably should not of talked it up so much. The food in the Jubilee restaurant was horrible, the prime rib was so tough 4 of my party including myself just pushed to the side. We only ate 2 times the prime rib night and the last night, the only reason we ate there the last night was because I had earned an upgrade for the surf and turf and lobster from the casino, I will say that the lobster was pretty good. The other choices of food was good except for the buffet on the lido deck it had no flavor and was not even hot. When I went to bingo (I always make it a point to buy the pack that includes the dabber as I like to get one from each cruise) after I bought the pack they informed me that they were out of daubers and I would need to use a pencil. Really! I had told my husband about the towel animals and was so excited about them. I did not recieve one until I asked for one. We had 2 the whole time we were on the cruise and I think that is only because I asked. The last night they took a towel and rolled it into a heart, really this is not a towel animal that most ships provide as an added perk. I will not recommend this cruise to anyone. We were so happy to have the cruise line come back to Mobile (as we live in Pensacola only 40 miles away) and now I will go ahead and make the trip south or to New Orleans to take another one. There were 11 people in our party and it was very disappointing to everyone.”

Carnival Cruise Line Response: “Thank you for sharing Mrs. *** review of her cruise aboard the Carnival Fantasy with us. We’re glad that she and Mr. *** could get away to the Caribbean with us this winter, and I hope they were able to enjoy some fun in the sun while they were with us. But I’m sorry they were disappointed with some aspects of their on board experience, starting with the food. We know that delicious food and plenty of it is something cruises are known for, so naturally we work hard to offer lots of tasty options, and I’m sorry to hear they didn’t find too much that they could enjoy this time. Her additional comments about the bingo sales and the towel animals provided by her cabin steward are also of concern to us. We’re truly sorry that her introduction to Carnival wasn’t everything she’d looked forward to, and that she doesn’t feel comfortable recommending us as a result. Guests’ comments are vital to us. We thank you for sharing Mrs. *** feedback with us, and we extend our sincere apologies that her vacation didn’t live up to her expectations. It’s discouraging for us to learn that she and Mr. *** have returned home so disappointed with their cruise. However, I can assure you that the quality vacation we promise is the normal experience aboard a Carnival cruise. I hope that they’ll reconsider sometime in the future and sail with us again, so we can have the chance to earn back their confidence. Sincerely, Guest Care Specialist Carnival Cruise Line Miami, FL “