Grand Circle Cruise Line Review October 1, 2015

Grand Circle Cruise Line Review October 1, 2015
Grand Circle Cruise Line Review October 1, 2015

Passenger Complaint: Grand Circle Cruise Line Review October 1, 2015 – “We were booked on a river cruise (Provence/Burgundy) in August. A couple days before the trip my husband got an infection from an insect bite and could not go. I understood that because we did not have trip insurance that we forfeited his portion of the trip. My daughter-in-law said she could join me but Grand Circle refused. I got conflicting reasons from the several persons I spoke with at Grand Circle. One person said that the cancellation needed to be 5 days ahead for airfare. We had booked our own airfare so that was a non-issue. My daughter-in-law did join me in Paris but Grand Circle had the gall to charge me a single supplement after I had paid for a double room. She was not permitted to participate in any of the tours that I had paid for for my husband. They cited liability. A simple waiver would do it. I would not do business with an organization that appears to be run by their lawyers.”

Grand Circle Cruise Line Response: None