Passenger Complaint: Grand Circle Cruise Line Review September 21, 2015 – “I was on one of their optional tours to go to Linz, Austria and then on to Salzburg for an optional tour. I was left at the restaurant in Austria. My girlfriend was in the bathroom and I was waiting at the restaurant. At that time it was empty. My other friend was on the bus. They claimed they looked for us and didn’t find us. It is quite evident I was there and came back at 10:35 the bus was gone. I was five minutes late. My girlfriend on the bus was screaming “don’t leave without them.” The tour director (not mine, of course it would not happen with mine because she wants her tip) said I am probably on one of the other buses as there was three buses. She didn’t even check the other buses.
I was stranded in Austria 2 hours from ship and about three hours to Salzburg. Luckily, a nice young couple offered to drive us to Salzburg. They were going to Germany. I called the office and we made connections in Salzburg to meet up with tour. We missed the tour and most of the day. We gave the young couple all the foreign money we had as appreciation for the trip. After several complaints I got nowhere for compensation with the company. They only offered me one half the tour price and Derek **, Office of the Chair, was extremely nasty and hurtful to me.
I am an Ambassador member with this organization and this is my third trip. I will never travel with any enterprise of this company again, nor recommend any more people for them. I have recommended several people to them for travel. They did not even offer me compensation nor full price of the excursion in this respect. I am beside myself. I am a senior citizen and have been stressed to the max. I also spent about $7,000.00 for this trip and this is the thank you and sympathy I get from them. I note the last two trips with them, that they hire young kids for their tour directors that do not show too much respect for their elders. I hope you can help me this matter and get me some compensation and make the public aware of the negligent operation and supervision of this company. Thank you for your cooperation.”
Grand Circle Cruise Line Response: None