Passenger Complaint:Cunard Line Consumer Review December 28, 2011 – ” There was a fire on deck 12 at 900PM on our way back from Quebec on the Queen Mary 2. Cunard is trying to hide this story and refuses to give us any reimbursement back for putting our lives and safety in jeopardy! Cunard is trying to hide this story from the media. We took the cruise on QM2 on September 27,2011 from NY to Quebec and back to NY on October 7,2011. The captain was well aware that there were 2 hurricanes brewing at sea. Other vessels attempted to leave Quebec but did a beeline and dry docked their ships for the safety of their passengers. Cunard continued the journey back to NY to save $ on dry docking and avoid additional meals/$ for 2500 people rather than looking out for our safety! Bottom line, by speeding the ship up to get through the 30 foot waves with 80 mile per hr. winds and being 250 miles from shore, they created a fire on open deck 12 in the turbine!
They were planning to get the life boats out if the fire wasn’t extinguished after 90 minutes! In the meantime we had water seeping into our penthouse cabin on deck 9, we were confined to our beds for 36 hours due to constant severe rocking of ship and were left without food because we were confined to our bed and the butler could not get to our cabin due to dangerous conditions! To add insult to injury, we paid $10,000 for a tired, water stained carpet, rips on the curtains for a cabin that had leaks in the bathroom, needed plumber, and we found out the QM2 was off for a full renovation shortly! Cunard refuses to give us any money back for the cruise from hell! They won’t even apologize. Bottomline, we are reaching out to you to recoup our money back in this lackluster economy for a cruise that jeopardized our lives. Thank you for any help and advice you can offer us.”
Cunard Line Response:None