Royal Caribbean Cruise Lines' Cruise Line's Better Business Bureau File

BBB of Kansas, Incorporated no longer processes complaints against this company. Any complaints are directed to BBB serving West Palm Beach, FL for processing. Prior to June 14, 2010 this company's complaints were handled locally. The following data represents complaints processed by this BBB prior to June 14, 2010. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. BBB processed a total of 213 complaints about this company in the last 36 months. Of the total of 213 complaints closed in 36 months, 43 were closed in the last year. These complaints concerned :
  • 12  regarding Advertising Issues 
  • 19  regarding Billing or Collection Issues 
  • 5  regarding Contract Issues 
  • 85  regarding Customer Service Issues 
  • 2  regarding Guarantee or Warranty Issues 
  • 3  regarding Product Issues 
  • 57  regarding Refund or Exchange Issues 
  • 18  regarding Sales Practice Issues 
  • 12  regarding Service Issues 

  • These complaints were closed as: 
  • 164  Resolved 
  • 9  Administratively Closed 

BBB History after June 14, 2010 as of February 1, 2011: BBB processed a total of 72 complaints about this company in the last 36 months. Of the total of 72 complaints closed in 36 months, 72 were closed in the last year. These complaints were closed as: 
  • 52 -  Resolved 
  • 12 -  Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
  • 39 -  Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
  • 1 -  Company offered a partial (less than 100%) settlement which the consumer accepted.
  • 18  Administratively Closed 
  • 12 -  BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
  • 6 -  BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
  • 2  Unresolved 

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Royal Caribbean Cruise Lines  Better Business Bureau File

BBB History January 1, 2012 to May 1, 2013  click here for an explanation of the image below