The Bad Cruise Ship Vacation
The Bad Vacation category covers all the little things the cruise line had control over, yet allowed to take place, turning a dream cruise into a headache. This category includes missed ports, canceled excursions, missing luggage, the wedding cake that never arrived, cabin air conditioning that didn't work, food that was not fit to eat, odor in the cabin that was unbearable, elevators that didn't work, a butler who never showed his face, unattainable room service for a sick family, items stolen from the cabin, incorrect or unauthorized charges to a credit card, bed bugs who took up residency in the cabin, toilets that wouldn't flush, far too noisy passengers next door ship's security wouldn't address and any of an array of complaints that took away the significant pleasure of the cruise while you were on it, but didn't significantly impact your life after you got home.
It would be too costly to hire an attorney to advocate, resolve this issue on your own by using a free mediator. See below. Your complaint more serious? Click here
Resolution
1. File a complaint while you are still aboard the ship. Document the complaint. If possible, file the complaint in writing, with two copies, have the person you filed the complaint with sign and date your copy of the complaint.
2. Follow-up with a phone call when you arrive home, fax your copy of the complaint to the home office.
3. If satisfactory resolution is not attained through steps 1 and 2, file a complaint with the Better Business Bureau. The history of BBB complaints against the cruise line is seen below, along with their record of addressing the complaints.
Pearl Seas Cruises
BBB History as of January 1, 2011:
BBB has requested basic information from this company but has not received a response. As a result, BBB may not have current detailed information about the company's background. Based on BBB files, this business has a BBB Rating of B on a scale from A+ to F.
Factors that lowered this business' rating include:
•BBB does not have sufficient information to determine how long this business has been operating. BBB made one or more requests for background information from the business. BBB has not received a response from this business and/or has not been able to verify information received from this business.
•BBB does not have sufficient background information on this business. BBB made one or more requests for background information from the business. BBB has not received a response from this business and/or has not been able to verify information received from this business.
Factors that raised this business' rating include:
•Complaint volume filed with BBB for business of this size.
•Response to 2 complaint(s) filed against business.
•Resolution of complaint(s) filed against business.
BBB processed a total of 2 complaints about Pearl Seas Cruises in the last 36 months, our standard reporting period. Of the total of 2 complaints closed in 36 months, 0 were closed in the last year.
Refund or Exchange Issues
Resolved
1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
Administratively Closed
1 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied
Pearl Seas Cruises
Customer Service Ratings And
Cruise Ship Complaint
Resolution Center
