Norwegian Cruise Line's Better Business Bureau File

BBB History as of January 1, 2011:

This company has been a BBB Accredited business since April 2010. This means it supports BBB's services to the public and meets our BBB Accreditation standards.

Based on BBB files, this business has a BBB Rating of A+ on a scale from A+ to F.
Factors that raised this business' rating include:
•Length of time business has been operating.
•Complaint volume filed with BBB for business of this size.
•Response to 292 complaint(s) filed against business.
•Resolution of complaint(s) filed against business.
•BBB has sufficient background information on this business

BBB processed a total of 291 complaints in the past 36 months. Of the total of 291 complaints closed in 36 months, 74 were closed in the past year.

These complaints concerned :
  • 2  regarding Issue Not Defined 
  • 27  regarding Advertising Issues 
  • 24  regarding Billing or Collection Issues 
  • 26  regarding Contract Issues 
  • 10  regarding Customer Service Issues 
  • 2  regarding Delivery Issues 
  • 2  regarding Guarantee or Warranty Issues 
  • 16  regarding Product Issues 
  • 32  regarding Refund or Exchange Issues 
  • 2  regarding Repair Issues 
  • 127  regarding Sales Practice Issues 
  • 21  regarding Service Issues 

  • These complaints were closed as: 
  • 175  Resolved 
  • 116  Administratively Closed 

A second file has a different rating.

Based on BBB files, this business has a BBB Rating of B- on a scale from A+ to F.
Factors that lowered this business' rating include:

•Failure to respond to one complaint filed against business.
Factors that raised this business' rating include:
•Length of time business has been operating.
•Complaint volume filed with BBB for business of this size.
•BBB has sufficient background information on this business

The second file is here

File A Complaint Against Norwegian Cruise Lines With The BBB

The Bad Cruise Ship Vacation

The Bad Vacation category covers all the little things the cruise line had control over, yet allowed to take place, turning a dream cruise into a headache. This category includes missed ports, canceled excursions, missing luggage,  the wedding cake that never arrived, cabin air conditioning that didn't work, food that was not fit to eat, odor in the cabin that was unbearable, elevators that didn't work, a butler who never showed his face, unattainable room service for a sick family, items stolen from the cabin, incorrect or unauthorized charges to a credit card, bed bugs who took up residency in the cabin, toilets that wouldn't flush, far too noisy passengers next door ship's security wouldn't address and any of an array of complaints that took away the significant pleasure of the cruise while you were on it, but didn't significantly impact your life after you got home.

It would be too costly to hire an attorney to advocate, resolve this issue on your own by using a free mediator. See below. Your complaint more serious? Click here

Resolution

1. File a complaint while you are still aboard the ship. Document the complaint. If possible, file the complaint in writing, with two copies, have the person you filed the complaint with sign and date your copy of the complaint.

2. Follow-up with a phone call when you arrive home, fax your copy of the complaint to the home office.

3. If satisfactory resolution is not attained through steps 1 and 2, file a complaint with the Better Business Bureau. The history of BBB complaints against the cruise line is seen below, along with their record of addressing the complaints.
Norwegian Cruise Lines
Customer Service Ratings And
Cruise Ship Complaint
Resolution Center
Norwegian Cruise Line  Better Business Bureau File

BBB History January 1, 2012 to May 1, 2013 click here for an explanation of the image below