Caribbean Cruise Line
BBB History as of February 1, 2011:
Based on BBB files, this business has a BBB Rating of C- on a scale from A+ to F. Factors that lowered this business' rating include:
•Length of time business has been operating.
•601 complaints filed against business
Factors that raised this business' rating include:
•Response to 601 complaint(s) filed against business.
•Resolution of complaint(s) filed against business.
•BBB has sufficient background information on this business.
BBB processed a total of 601 complaints in the last 36 months. Of the total of 601 complaints closed in 36 months, 403 were closed in the last year.
These complaints concerned :
2 regarding Issue Not Defined
117 regarding Advertising Issues
39 regarding Billing or Collection Issues
37 regarding Contract Issues
32 regarding Customer Service Issues
4 regarding Delivery Issues
1 regarding Guarantee or Warranty Issues
4 regarding Product Issues
88 regarding Refund or Exchange Issues
267 regarding Sales Practice Issues
10 regarding Service Issues
These complaints were closed as:
52 Administratively Closed
The Bad Cruise Ship Vacation
The Bad Vacation category covers all the little things the cruise line had control over, yet allowed to take place, turning a dream cruise into a headache. This category includes missed ports, canceled excursions, missing luggage, the wedding cake that never arrived, cabin air conditioning that didn't work, food that was not fit to eat, odor in the cabin that was unbearable, elevators that didn't work, a butler who never showed his face, unattainable room service for a sick family, items stolen from the cabin, incorrect or unauthorized charges to a credit card, bed bugs who took up residency in the cabin, toilets that wouldn't flush, far too noisy passengers next door ship's security wouldn't address and any of an array of complaints that took away the significant pleasure of the cruise while you were on it, but didn't significantly impact your life after you got home.
It would be too costly to hire an attorney to advocate, resolve this issue on your own by using a free mediator. See below. Your complaint more serious? Click here
1. File a complaint while you are still aboard the ship. Document the complaint. If possible, file the complaint in writing, with two copies, have the person you filed the complaint with sign and date your copy of the complaint.
2. Follow-up with a phone call when you arrive home, fax your copy of the complaint to the home office.
3. If satisfactory resolution is not attained through steps 1 and 2, file a complaint with the Better Business Bureau. The history of BBB complaints against the cruise line is seen below, along with their record of addressing the complaints.