Recent Cruise Line Ratings
Check Out Cruise Lines' Customer Service Ratings

Check the cruise lines' track record for customer service before you book a cruise. Compare apples to apples and learn which cruise lines have the best and worst customer service. Using the links to the left, click on the cruise line name to see their customer service rating. Find out if they ignore complaints or if they address them and try to resolve them.

If you have a bad vacation or were injured while on a cruise, you can use this site to find the path to satisfaction at the top.

Do I need an attorney? Read on . . .


The Bad Cruise Ship Vacation

The Bad Vacation category covers all the little things the cruise line had control over, yet allowed to take place, turning a dream cruise into a headache. This category includes missed ports, canceled excursions, missing luggage,  the wedding cake that never arrived, cabin air conditioning that didn't work, food that was not fit to eat, odor in the cabin that was unbearable, elevators that didn't work, a butler who never showed his face, unattainable room service for a sick family, items stolen from the cabin, incorrect or unauthorized charges to a credit card, bed bugs who took up residency in the cabin, toilets that wouldn't flush, far too noisy passengers next door ship's security wouldn't address and any of an array of complaints that took away the significant pleasure of the cruise while you were on it, but didn't significantly impact your life after you got home.

It would be too costly to hire an attorney to advocate, resolve this issue on your own by using a free mediator. Begin by choosing the cruise line from the list at the left.


The Cruise Ship Vacation That Caused Significant Loss

This category of complaint can be considered a serious incident. After the cruise, due to one or more incidents related to the cruise, the passenger sustained  a significant loss, which  require the hiring of a maritime attorney to attain compensation. These losses were caused directly or indirectly to you due to the negligence of the cruise line.

The core of these complaints revolves around a physical injury that  has prevented you from enjoying life after the cruise because you or somebody in your travel party such as a spouse, parent or child were unable to live their life as they had prior to taking the cruise, after an incident aboard a cruise ship or while on a cruise ship excursion.

These incidents might include injury or illness that took place aboard or began as a result of being aboard, missing persons, deaths or sexual assault or may be as a result of riot, mutiny, pirate or terrorist attack, fire, grounding, sinking, severe listing, collision or severe weather. The incident was responsible for a disability, somebody being unable to work partially or at all or to provide comfort, support or companionship as a result of the incident.

This complaint requires a legal professional to advocate on your behalf. Talk to a   maritime legal professional, victim advocate about your case here.

You may also report the incident to one of the websites located on this page
Cruise Ship Complaints
Cruise Line Ratings Comparison
Customer Service Resolution Center

Recent Cruise Line Ratings

Windjammer Barefoot Cruises Added - Bankruptcy

 by Cruise Complaints on 02/19/11

Windjammer Barefoot Cruises has been added. Their bankruptcy left at least 22 passengers with BBB complaints that couldn't be resolved due to the bankruptcy.  

That information is contrary to formal documents file with the Federal Maritime Commission  (FMC) by the Cruise Lines International Association's Terry Dale. Dale says that there are no cruise line bankruptcies that have left passengers unpaid. Our BBB reports on this site tell a different story.  

The FMC asked the cruise industry if they should raise the amount of bond the cruise lines have to post to ensure if a cruise line goes bankrupt, passengers get paid. The amount has not been raised in 20 years, though the cruise lines have all grown in the past 20 years. Consumers were not asked for input.

The article referencing the Dale statement is here.

Cruise Ship Complaints Now On Twitter

 by Cruise Complaints on 02/03/11

You can get updates on your Twitter account now. Just add us @cruiserating to get our automated tweets when new cruise lines are added, cruise line ratings change or government warnings for a cruise line go out.

Paul Gauguin Cruises Added To Cruise Ship Complaints

 by Cruise Complaints on 02/03/11

Paul Gauguin Cruises has been added to Cruise Ship Complaints. The cruise line has an A- rating, with no passenger complaints. Paul Gauguin is another small line providing customer service and a passenger experience the big lines simply can't compete with. Being small and actually caring about the customer has it's advantages for the consumer.

See the new listing for Paul Gauguin Cruises here

Pearl Seas Cruises Added To Cruise Line Rankings

 by Cruise Complaints on 02/03/11

Another small line added to the cutomer service ratings at Cruise Ship Complaints, Pearl Seas Cruises is an asset to the travel industry with only a couple complaints, both answered by line.

See the listing for Pearl Seas Cruises here

Princess Cruises Refused To Respond To 40 Customer Complaints

 by Cruise Complaints on 02/02/11

Of the 135 complaints file by customers against Princess Cruises, a division of Carnival Corp, the cruise line refused to respond to 40 complaints, nearly a third of all complaints made in the past 3 years. The number and the percentage both are exceptionally high for a cruise line.

The number of complaints the company refused to respond to is so high, the Better Business Bureau as given the company a F rating.

The Princess Cruises Cruise Ship Complaints listing is here

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