Recent Cruise Line Ratings
Windjammer Barefoot Cruises has been added. Their bankruptcy left at least 22 passengers with BBB complaints that couldn't be resolved due to the bankruptcy.
That information is contrary to formal documents file with the Federal Maritime Commission (FMC) by the Cruise Lines International Association's Terry Dale. Dale says that there are no cruise line bankruptcies that have left passengers unpaid. Our BBB reports on this site tell a different story.
The FMC asked the cruise industry if they should raise the amount of bond the cruise lines have to post to ensure if a cruise line goes bankrupt, passengers get paid. The amount has not been raised in 20 years, though the cruise lines have all grown in the past 20 years. Consumers were not asked for input.
The article referencing the Dale statement is here.
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Paul Gauguin Cruises has been added to Cruise Ship Complaints. The cruise line has an A- rating, with no passenger complaints. Paul Gauguin is another small line providing customer service and a passenger experience the big lines simply can't compete with. Being small and actually caring about the customer has it's advantages for the consumer.
See the new listing for Paul Gauguin Cruises here
Another small line added to the cutomer service ratings at Cruise Ship Complaints, Pearl Seas Cruises is an asset to the travel industry with only a couple complaints, both answered by line.
See the listing for Pearl Seas Cruises here
Of the 135 complaints file by customers against Princess Cruises, a division of Carnival Corp, the cruise line refused to respond to 40 complaints, nearly a third of all complaints made in the past 3 years. The number and the percentage both are exceptionally high for a cruise line.
The number of complaints the company refused to respond to is so high, the Better Business Bureau as given the company a F rating.
The Princess Cruises Cruise Ship Complaints listing is here